Privacy policy

 

Creative Kin Privacy Policy

Effective Date: October 12, 2025

Creative Kin Ltd ("Creative Kin," "we," "us," or "our") is committed to safeguarding the privacy of our website visitors and service users. This policy sets out how we will treat your personal information.

By using our website and agreeing to this policy, you consent to the collection, use, and processing of your personal information in accordance with the terms laid out below.

1. What Information Do We Collect and Why?

We may collect, store, and use the following kinds of personal information for specific purposes, which constitute our Legal Bases for Processing (e.g., fulfilling a contract, legitimate interest, or consent).

Information Category

Examples Collected

Legal Basis & Purpose of Use

Identity & Contact Data

Name, email address, social media handles, URL.

Contract/Legitimate Interest: For user registration, providing customer support, and direct communication.

Transaction Data

Information relating to purchases of goods or services, including ticket purchases and booking information.

Contract/Legal Obligation: To process payments, deliver services, send invoices, and comply with tax law.

Marketing Data

Information provided for subscribing to newsletters or email notifications.

Consent/Legitimate Interest: To send requested marketing communications and newsletters (you can opt out at any time).

Technical & Usage Data

IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation.

Legitimate Interest: To administer the website, improve browsing experience by personalizing the site, analyze usage via Google Analytics, and keep the website secure and prevent fraud.

Other Data

Any other information you choose to send to us (e.g., in a support request).

Consent/Legitimate Interest: To deal with enquiries and complaints made by or about you relating to the website.

Important Note: Before you disclose to us the personal information of another person (e.g., a guest attending a session), you must obtain that person’s consent to both the disclosure and the processing of that information in accordance with this privacy policy.

2. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.

2.1. Types of Cookies Used:

  • Session Cookies: Deleted when you close your browser. We use these to keep track of you while you navigate the website, maintain items in your shopping basket, and increase website security.

  • Persistent Cookies: Remain stored on your computer until deleted or expired. We use these to recognize you on subsequent visits and keep track of your preferences.

2.2. Third-Party Analytics and Social Media:

  • We use Google Analytics (Persistent Cookies) to generate statistical information about website use. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

  • We use social sharing buttons (e.g., Twitter, Instagram, Facebook) that may use cookies to recognize your account. Please review the privacy policies of these services for more information.

2.3. Cookie Control:

We will ask for your consent to our use of cookies when you first visit our website. Most browsers allow you to reject all cookies or just third-party cookies. However, blocking all cookies may negatively impact the usability and functionality of our website.

3. Payment Processing and Financial Transactions

All our website financial transactions are handled through our trusted payment services provider, Stripe.

We will share information with Stripe only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments, and dealing with complaints and queries relating to such payments and refunds. You can review the Stripe privacy policy at www.stripe.com. We do not store or process your full credit card details on our servers.

4. Disclosures of Your Personal Information

We may disclose your personal information to the following parties:

4.1. Internal Disclosure: To any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

4.2. Statistical Information: To third parties with statistical information about our users, but this information will be aggregated and anonymized and will not be used to identify any individual user.

4.3. Legal Obligations: To the extent that we are required to do so by law, in connection with any ongoing or prospective legal proceedings, or to establish, exercise, or defend our legal rights (including fraud prevention).

4.4. Business Transfer: To the purchaser or prospective purchaser of any business or asset that we are selling or contemplating selling.

Except as provided in this privacy policy, we will not provide your information to third parties. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

5. International Data Transfers

Information that we collect may be stored, processed, and transferred between any of the countries in which we operate to enable us to use the information in accordance with this policy. This may include transfers to countries (such as the United States) that may not have data protection laws equivalent to those in the European Economic Area (EEA) or the United Kingdom.

We will take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy, including implementing appropriate safeguards like standard contractual clauses approved by the European Commission or UK authorities.

6. Security and Retention of Personal Information

6.1. Security: We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. We store all personal information on our secure (password- and firewall-protected) servers. However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the absolute security of data sent over the internet.

6.2. Confidentiality: You are responsible for keeping your password and other login details confidential. We will never ask you for your password (except when you log in to the website).

6.3. Retention: We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under applicable data protection law (including GDPR/UK GDPR), you have the right to:

  • Access: Instruct us to provide you with a copy of the personal information we hold about you (The right of access). No fee is payable for this request.

  • Rectification: Have any inaccurate or incomplete personal data corrected or updated.

  • Erasure (Right to be Forgotten): Request the deletion of your personal data where there is no good reason for us to continue processing it.

  • Object: Object to the processing of your personal data for marketing purposes or based on legitimate interests.

  • Restrict Processing: Ask us to suspend the processing of your personal data in certain circumstances.

  • Data Portability: Request the transfer of your personal data to another party.

You may instruct us not to process your personal information for marketing purposes by clicking the unsubscribe link in any marketing email or by sending an email to us.

8. Policy Amendments and Contact

8.1. Policy Amendments: We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of material changes by email.

8.2. Third-Party Websites: The website contains links to other third-party websites. We are not responsible for the privacy policies or practices of these websites.

8.3. Updating Information: Please let us know if the personal information we hold about you needs to be corrected or updated.

8.4. Contact: If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at: jason@creativekin.co.uk